FAQ
Name
Product Code
Product Color
Any special request, e.g. changing to clip-ons earrings
Contact Details
Delivery Option
Delivery Address, if you have chosen for us to mail you the products
You can also add me (iv.divine@yahoo.com.sg) to your Yahoo Messenger for any communication.
Please note that prices quoted on this website includes delivery charges only within Singapore, using SingPost Normal Mail Service.
What payment methods do you accept?
Divine accepts the following:
How do you delivered your products and what are the shipping and handling charges?
Divine delivers products through one of the followings:
Standard Delivery using SingPost Normal Mail Service (Free)
Orders shipped via SingPost Mail Service should arrive in 2 to 4 working days (delivery time is subject to SingPost schedule). Please note that Divine is not liable for loss in mail.
SingPost Registered Mail Services within Singapore (S$2.20)
Orders shipped via SingPost Mail Service should arrive in 2 to 4 working days (delivery time is subject to SingPost schedule).
Registered mail outside Singapore
Please take note that we will ship the ordered items to you by registered mail. As the shipping charges vary according to the weight and the country that we send to, it is impossible for us to calculate the charges at this point of time. Please also note that you will have to bear any taxes, duties, insurance or any other charges that are imposed by your country.
Kindly allow up to fourteen (14) days from the time your order is shipped (depends on the country that the products are shipped to).
Can I self collect my orders?
Yes, you can self collect your orders with no surcharge imposed. You can choose to meet up and collect your orders at the following MRT station.
Order Processing
All order is processed immediately upon successful submission of order. Once we received your order, we will contact you via email to confirm and notify you with the delivery date and shipping cost (for international).
What is your return policy?
All sales are final and products sold are non-exchangeable. Divine do not exchange or refund products if it has been been damaged or stained incurred by shipping. Please note that we take pride in our products and strive to provide the best service to you. Therefore, items are all carefully checked and examine before we send it out and we shipped all items with great care.
We are also not responsible for any lost mails by SingPost and therefore will not entertain any requests for lost mails. Delivery of any returned or exchanged products to Divine will have to be absorbed by the customers.
Please email us of your intention to return at iv.divine@yahoo.com.sg. Include in the email your name, contact, invoice number and reasons for your return. Please note that our return policy does not apply if the merchandise has been worn; damaged or stained. Divine reserved the rights to refuse a return of any product which is not in its original new condition.
Labels: FAQ
Monday, January 01, 2007
Members get to enjoy
30% discounts off all handmade accessories
when purchased online.
Non-members get to enjoy
10% discounts off all handmade accessories
when purchased online.
For items marked with discount rates (in red), they are valid for both members and non-members.
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ORDERS AND PAYMENT DETAILS
1. Email the product code, e.g. B18E01, and product color (if several colors are available) that you are interested to iv.divine@yahoo.com.sg to check the availability.
2. If the item is available, Full Payment must be made in advance via Bank Transfer(DBS)/Paypal into our account before your order can be processed and shipped.
Account details will be provided through email once your order is received. You will then send us your mailing address and your preferred delivery method.
Please allow up to seven (7) working days for your order to arrive.
Note: All items come with Free Normail Postage(Singapore Only).
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CALCULATOR
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REMAKES AND CUSTOMIZATIONS
Remakes and customizations are possible for some pieces. Please send email to iv.divine@yahoo.com.sg for more information.
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